Technical Support Engineer
Employment Type : Permanent
Location : Navi Mumbai
Key Skills : Technical support , Automation, Technical Service, Technician , PLC, Embedded System, SAP, Robotics,
Detail Job Profile :
About Client: Automation
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Position: Technical Support Engineer
Location: Navi Mumbai
Reporting to: - Technical Director
Criteria: B.E /B Tech/ Diploma in Electronics & Telecommunication / Electronics with 2+ Year of experience from similar domain preferred
Technical Skills Required:
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Programming Language: C, C++, Python, Node Red, Raspberry PI, API, SQL, Database, REST API, Docker Container etc.
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Protocol: UART, SPI, I2C, Profibus, Profinet, CANopen, Ethernet/IP, Modbus RTU, IO-Link ,OPC UA, MQTT etc.
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PLC/DCS/SCADA: Siemens, Rockwell, Schneider, ABB, Matrikon, Kepware, Codesys etc.
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Field device: Drives, Motion Controller, Robotics, MFMs, HMIS etc.
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Embedded Systems: Microcontroller/SOC/ASIC, ARM programming, STM32, PIC, NXP processor, PCB Layout
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Operating System: Windows, Linux
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Industry 4.0: SAP, IBM, Microsoft Azure Cloud Connector, Server Hosting, Dashboard, DataBase Management etc.
Soft Skills Required:
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Fluent English Communication
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Team Player
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Innovative
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Problem Solver
Job Responsibilities:
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Development & Technical Support for resolution of Gateway, PC Cards, Embedded modules/ASICs, customized solutions ,based on our network controller, real-time kernel and protocol stack; Industry 4.0 & all company’s Products related queries of customers
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Troubleshoot, Research, Bug reporting, Diagnose, Document and Resolve technical issues.
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Evaluate communication technologies & implement solutions at customer end, prepare demo kits
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Prepare technical mailers for customers
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Provide response to requests for technical data, application data, test data and field issues
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To provide complete technical support and product training to all customers as well as internal team, channel partners.
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Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks
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Provide a high level of technical support to the customer base with a high focus on business growth.
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Initiate and build relationships with customers to enhance long term business prospects
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Analyzing scope of work, developing concepts together with customer, project management, customer training.
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Support to Sales & Marketing activities by providing product technical data
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Ready to travel throughout India for customer support, installations etc. as & when required
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Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information.