Customer Service-Back Office Agent
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Email: pmcplconsultant@gmail.com | cv@pmcpl.com
About Client: MNC-Manufacturing of Specialty Chemicals
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(Please Note:- This position is on 3rd Party Payroll yearly Renewable contract)
Position: Customer Service- Back Office Agent
Location: Navi Mumbai
Reporting to: Customer Service Team Lead
Criteria: Any Graduate with 3+ years of experience in handling Order to Cash process from Manufacturing Industry (Preferred Chemical Industry)
Key Skills:
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Full overview and understanding of the order-to-cash (OTC) transactions.
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Knowledge of Business Intelligence reports and MS office
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Good communication skills within all levels of the organization
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Relevant language skills
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Customer orientation
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Accountability, proactive thinking, flexibility
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Cooperation and analytical skills to work together with CS in the countries
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Conversant in SAP SD module
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Able to withstand pressure
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Excellent organization & time management skills
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Able to make timely informed decisions
Job Purpose:
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Responsible for fulfilling all SAP and administrative tasks related to manual and electronic order entry, credit & debit note management, supporting customer and pricing master data, delivery note creation, Invoicing, and reporting. Monitoring of eShop and EDI orders.
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The role can be split by Order Entry Agents, Claims Agents, Domestics/Export Agents, based on countries depending on the Support Office workload and agent profiles.
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Execute tasks within outlined KPI.
To apply for this job, send your resume on pmcplconsultant@gmail.com