Manager-Customer Support
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Email: pmcplconsultant@gmail.com | cv@pmcpl.com
About Client: MNC-Chemical Manufacturing
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Position: Manager-Customer Support (Technical Service) - Pan India
Location: Pune
Reporting to: Director Sales & Marketing
Reportee : 25+
Criteria : BE/BTech/BSc with 7+ years of experience in Technical Service from Chemical Industry. Person will be responsible to handle Pan India role , must be willing to travel.
Industry Preference: Chemical, Paint, Coating, Sealant, Bonding, Adhesive (with Auto OEM exposure)
Role Overview:
We are seeking an experienced Manager Customer Support (Technical Service) to lead technical support operations across Pan India. The ideal candidate will have a strong technical background in the chemical industry and a proven track record in customer support, product application, and technical service. The role requires extensive travel and direct engagement with clients, ensuring product success and customer satisfaction.
Key Responsibilities:
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Oversee new product development, trials, application, and evaluation to ensure alignment with customer requirements.
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Manage customer complaints and queries, ensuring prompt resolution and technical support.
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Develop and implement sales & marketing strategies in collaboration with the commercial team.
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Drive sales, profitability, and cash flow targets for the technical service function.
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Establish and maintain high-level customer relationships to enhance brand loyalty and market presence. Developing and maintaining strong high level contacts at key customers
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Lead and mentor the technical service team, fostering skill development and operational excellence.
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Major contact to the customer concerning commercial and - if necessary technical issues; understand and present technical concepts, internally and externally
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Examination of contracts and documents (purchase, warranty conditions, purchase orders, etc.)
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Elaboration of quotations and negotiations of them with the customers in accordance with the Head Customer Accounts
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Ensure 100% delivery record is maintained to customer
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Ensure delivery of product and services to achieve Customer delight
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Timely collection of all outstanding payments and C-Forms
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Overall responsible for all godowns in the region for stock maintenance - Work in them with plant teams
To apply for this job, send your resume on pmcplconsultant@gmail.com