Jobs

Customer Service Officer 

Our Client: MNC – Manufacturing Speciality Chemicals

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Please Note    : This position is on 3rd Party Pay roll.

Job Position   : Customer Service Officer 

Location          : Navi Mumbai 

Criteria :  

• Graduate with Min 3 to 5 yrs of exp.
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Tertiary Education preferred
• Experience in customer service / supply chain / sales / controlling 

 Main Tasks: 

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Support Credit Management, Billing and Accounts Receivable Follow-up
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system actively communicate status, investigation results, and corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
• Provide order status report and monitor customers’ order placement against sales forecast
• Capture market intelligence from daily interaction with customers and share with the business as appropriate

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Pl follows our company page:  https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltd

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Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period. 

Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information.

To apply for this job, send your resume on pmcplconsultant@gmail.com